Frequently Asked Questions

Call us on (02) 6084 7048 or submit a request online. We'll arrange a free on-site inspection, assess your roof in person and provide a fixed written quote — usually within a few days of your enquiry. We don't quote without seeing the roof first.

Costs depend on roof size, pitch, material (tile or metal), access difficulty, the extent of preparation needed and any repair scope included. We don't publish package prices because a roof quoted without inspection is invariably either overpriced or under-scoped. A free inspection gives you an accurate fixed price for your actual job.

Most residential jobs take one to three days on-site. Larger roofs, steeper pitches, more extensive repairs or multi-coat coating systems can extend that. The written quote includes a specific timeframe and we communicate daily while on site.

Yes — we carry full public liability insurance. Our 15-year double-backed warranty covers both materials and workmanship — it's a registered written warranty you receive at job completion, not a verbal promise or a manufacturer's product warranty alone.

We cover Albury and Wodonga as our primary markets, plus surrounding suburbs and townships including Lavington, Thurgoona, Wirlinga, North and East Albury, Wangaratta, Baranduda, Leneva, Jindera, Howlong, Corowa, Beechworth, Yackandandah and more. Contact us if you're unsure whether we cover your area.

Yes. We work across concrete and terracotta tile roofs and corrugated and custom-orb metal roofs. The inspection, preparation and coating systems differ significantly between materials, which is why we always assess in person before quoting.

Our 15-year warranty covers both the materials used and the workmanship applied — meaning both the coating products and the labour are covered for 15 years. You receive written warranty documentation at job completion. We do not invent exclusions beyond the standard terms of the warranty.

Yes — tile replacement, ridge repointing, valley replacement and localised repairs are all part of our service. Repairs are often identified during the inspection and quoted alongside a cleaning or coating job as part of a complete written scope.

In most cases, no. Repainting, recoating, repointing and tile replacement on an existing roof is routine maintenance and does not require development approval under the NSW Local Environmental Plans that apply to Albury properties. If your property is heritage-listed or in a conservation area, additional requirements may apply — we advise you to check with Albury City Council before work begins on a listed property. We can confirm what is required at the inspection stage.

Yes. Almost all the work we do — cleaning, repointing, coating, tile replacement — is carried out externally. You won't need to vacate. We work to a daily schedule, communicate before and after each day on site, and aim to leave the site clean and secure at the end of every working day. We'll confirm any specific access requirements in the quote.

We monitor forecasts before and during every job. Cleaning and surface preparation can sometimes continue in light conditions, but coating application and mortar work require dry surfaces and appropriate temperatures — applying them in the wrong conditions reduces adhesion and longevity. If weather forces a delay we contact you the same day, reschedule promptly and do not leave partially completed work exposed unnecessarily.

We give fixed written quotes — not estimates. We won't quote without first carrying out a free on-site inspection, because a roof quoted remotely is invariably either overpriced or under-scoped. Once we have inspected and agreed the scope with you, the written quote is the price: no variations without your prior approval.

Yes — we carry full public liability insurance covering our operations across Albury, Wodonga and the surrounding region. We can provide a certificate of currency on request before the job commences.

Lead times vary with demand, weather and the complexity of each job's preparation requirements. We give you a realistic start-date window at the time of quoting and confirm the schedule once the job is booked. Urgent leak investigations are prioritised — call us directly if you have an active water entry.

We can carry out an inspection, document what we find with photos and provide a written scope and quote that details the damage and the proposed repair — the standard evidence package insurers require. We do not act as loss adjusters or deal directly with insurers on your behalf, but we will give you a clear, itemised written quote that supports a claim.

Clear vehicles and moveable items from around the building perimeter where access is needed. Ensure we can access gate locks, water taps (for pressure cleaning) and any relevant access points confirmed in the quote. Let neighbours know there may be some noise from high-pressure cleaning, particularly early in the job. We handle everything else.